Privacy policy

Privacy Policy

Effective Date: February, 20, 2026

This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit our website, purchase our products, or otherwise engage with our services (collectively, the “Services”). By accessing or using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

1.1 Personal Information

Information that identifies or can be used to identify you, including:

· Name

· Billing and shipping address

· Email address

· Phone number

· Account login information (if applicable)

1.2 Payment Information

· Credit/debit card details or other payment information processed through secure third-party payment processors
(We do not store full payment card numbers.)

1.3 Order and Transaction Information

· Products purchased

· Order history

· Warranty registrations

· Return or exchange details

1.4 Device and Usage Information

Collected automatically through cookies and similar technologies:

· IP address

· Browser type

· Device type

· Pages visited

· Referring URLs

· Time and date stamps

1.5 User-Generated Content

· Product reviews

· Survey responses

· Communications with customer service

2. How We Use Your Information

We may use the information collected for the following purposes:

· Order fulfillment: Processing payments, communicating order updates, shipping products.

· Customer support: Responding to inquiries, warranty claims, returns, and questions.

· Improving our Services: Enhancing functionality, analyzing usage, and improving product offerings.

· Marketing and promotions: Sending promotional emails, newsletters, and advertising (you may opt out at any time).

· Security and fraud prevention: Detecting unauthorized activity and protecting the integrity of our Services.

· Legal compliance: Meeting obligations under applicable law, regulations, or legal requests.

3. Sharing Your Information

We do not sell your personal information. We may share your information with:

3.1 Service Providers

Trusted third-party vendors who assist with:

· Payment processing

· Shipping and logistics

· Data analytics

· Website hosting

· Email marketing

These partners are bound by contractual obligations to protect your data.

3.2 Legal Compliance and Protection

Information may be disclosed when required to:

· Comply with legal obligations

· Respond to subpoenas or government requests

· Protect our rights, customers, systems, or property

3.3 Business Transfers

If we undergo a merger, acquisition, or asset sale, your information may be transferred as part of the business transaction.

4. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

· Improve website performance

· Understand user behavior

· Personalize content

· Deliver targeted advertisements

You may disable cookies through your browser settings, though some features may not function properly.

5. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your information. While we strive to protect your data, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only as long as necessary to:

· Fulfill the purposes outlined in this Policy

· Comply with legal obligations

· Resolve disputes

· Enforce agreements

7. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

· Access the personal information we hold about you

· Request corrections or updates

· Request deletion of your data

· Opt out of marketing communications

· Restrict or object to certain processing activities

· Request a copy of your data in a portable format

To exercise these rights, contact us at: info@senspickleball.com

8. Children’s Privacy

Our Services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children. If we discover such information, we will delete it promptly.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

10. International Users

If you access our Services from outside the United States, you acknowledge that your information may be transferred to and processed in the U.S. or other jurisdictions.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates become effective when posted on this page. We encourage you to review the Policy periodically.

12. Contact Us

If you have questions or requests regarding this Privacy Policy, please contact us at:

SENS Pickleball 
Email: info@senspickleball.com