Shipping policy

Shipping Policy

 

Order Processing

· All orders are processed within 1–2 business days.

· Orders placed after 2:00 PM EST or on weekends/holidays will be processed the next business day.

· Once your order is processed and shipped, you will receive a shipping confirmation email with tracking information.

Shipping Rates & Delivery Estimates

We offer several shipping options at checkout. Shipping fees are calculated based on order weight, destination, and selected service.

Standard Shipping (3–7 business days)

· Available for all U.S. orders.

· Free shipping may apply for orders above $75

Expedited Shipping (2–3 business days)

· Additional fees apply.

Overnight or Priority Shipping (1–2 business days)

· Available for most locations; pricing is shown at checkout.

Delivery estimates are provided by the carrier and are not guaranteed.

International Shipping

· We currently ship internationally to select countries.

· International shipping rates and delivery times vary by destination.

· Customers are responsible for any customs duties, import taxes, VAT, or other fees imposed by the destination country.

Order Tracking

Once your order ships, you will receive a tracking number. Please allow up to 24 hours for tracking information to update.

Shipping Delays

While we strive to ensure timely delivery, delays may occur due to:

· Carrier issues

· Weather conditions

· Holidays or high-volume periods

· Customs processing (for international orders)

We are not liable for carrier-related delays but will assist with tracking and resolving issues when possible.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

· Orders returned due to incorrect or undeliverable addresses may incur additional shipping fees.

· Please contact us immediately if you need to update your shipping information after placing an order.

Lost or Damaged Packages

If your package is lost or arrives damaged:

1.        Notify us within 7 days of the delivery date (or expected delivery date).

2.        We will work with the carrier to file a claim.

3.        Replacement or refund decisions will be made once the carrier completes its investigation.

Order Changes or Cancellations

Once an order has been processed or shipped, we may not be able to modify or cancel it. Please contact our support team as soon as possible if you need assistance.

Contact Us

For questions about shipping or order status:
Email: Info@senspickleball.com
Website: senspickleball.com